Detailed Guide about Setting up Internet, Wi-Fi, Telephone or Television in UAE or Dubai

To setup net in port, you would like to grasp that, the only suppliers of the port net are Etisalat and Du.

Although, before it had been celebrated that you just should go together with whomever your house is pre-wired to, currently you’ve got the liberty to decide on between port net suppliers (Etisalat and Du) to attach net reception.

Etisalat net services vary from a basic Al Shamir broadband association up to life net package that has net, phone line, and cable TV.

and so Du home net services vary from the speak & Surf net and Du phone line packages to speak, Surf and Watch packages, that additionally includes cable TV.

You can visit any Etisalat or du store to sign on and organize for home installation. You would like to grasp that the method to set up the net fully takes a minimum of one week.

In order to set up a net association, you would like to be:

• UAE resident.
• At the age of twenty-one or older for Du services. Du also will settle for associate degree secret agent from somebody aged twenty-one or over agreeing to be to blame for your net account.

Before you set up the net, you would like to choose whether or not you’ll have Etisalat or Du as an online supplier.

What are the Documents Needed to set up the Internet?

Du Telecom	Etisalat
Ejari-registered tenancy contract or title deed with name and physical address. Passport including residence visa (original and copy) Your original Emirates ID (original)	Application kind (download from the web site or complete in-store) Original passport with residence visa sealed, and a duplicate of that Emirates ID (original and copy)

Procedure:

• Submit all needed documents at the service center.
• Pay the desired installation fees for a 12-month contract.
• Confirm engineer is engaged to put in net association at a future date, typically among seven days.
• Asking starts from 1st log-in or up to twenty-one days from application.
• Bills are paid monthly.

Now that you just apprehend the documents and procedures needed to set up the net, all you would like is to choose your best supplier and package.

Whether you’re wanting to easily get one in every of Du wireless local area network plans, or one in every of Etisalat broadband packages, or simply searching for net TV in port.

We kind all of them out for you as of 2018

All of the below information is 5% VAT Excluded for both providers, so don’t get surprised when they’re added

 

 Etisalat Home Internet

eLife Internet Package	Download Speed	Monthly charge	Charges
10Mbps	10Mbps	299 AED +5% VAT	199 AED installation
20Mbps	20Mbps	399 AED +5% VAT	199 AED installation
50Mbps	50Mbps	599 AED +5% VAT	199 AED installation

Not that data usage is unlimited for all of eLife internet packages

Charges

Installation	Shifting within a region	Downgrade	Technician Visit
199 AED	150 AED	100 AED	150 AED

Fees for upgrade is free

Etisalat TV & Internet Packages

Package	TV	Speed	Bonuses	Price
eLife Sport	150 free to Air channels 120 sport channels	50MBps	Free local calls Between home phones in UAE +free HD recorder +free router +cordless phone	499 AED
eLife Family	150 free to Air channels	20MBps	Free local calls Between home phones in UAE +free HD set-top-box +free WiFi router +cordless phone	359 AED
eLife Entertainment	150 free to Air channels 100 premium channels	50MBps	Free local calls Between home phones in UAE +free HD recorder +free router +cordless phone +10GB eCloud free Storage	569 AED
eLife Premium	150 free to Air channels 120 premium channels 200 premium channels	100MBps	Free local calls Between home phones in UAE +free HD set-top-box recorder +free router +cordless phone	999 AED
eLife Premium	530 channels	500MBps	7500 minutes of local & national calls included in the monthly subscription + free HD set-top-box recorder + High-performance Wifi router + free cordless phone + 10GB eCloud free storage + 5 email addresses with 5GB of storage each	2999 AED

• Minimum terms 24 months
• The device charges will be applied on a pro-rata basis for the remainder of the term as follows:
• HD TV box (Recorder AED 720*)
• Managed Wi-Fi router (AED 540*)
• Home phone (AED 120*)
• Exit charge is AED 500* within 1 year and AED 250* after year 1, but before 2 years
• * 5% VAT excluded

Du Home Internet

What are the documents I need?

• Passport with valid residency visa or valid Emirates ID.
• Proof of residency (tenancy contract or utility bill.)
• If the contract is not under the customer’s name: Authorization letter and valid Emirates ID of customer and the owner.
• Home, TV & Internet Package

Package	TV	Speed	Bonuses	Price
Starter	OSN Basic Package	20MBps	IPTV Box Standard WiFi router Free calls to UAE landlines*	379 AED
Basic	OSN Preferred TV Package	40MBps	IPTV Box Standard WiFi router Free calls to UAE landlines*	459 AED
Advanced	OSN BEIN Preferred TV Package	60MBps	IPTV Box Standard WiFi router Free calls to UAE landlines*	579 AED
Ultimate	OSN BEIN Preferred TV Package	100MBps	IPTV Box Standard WiFi router Free calls to UAE landlines*	999 AED

 

• *24 Months Contract
• 200 AED Activation
• 150 AED TV Box Deposit (Refundable)

What are the charges I will see on my first bill?

In addition to the monthly subscription fee (which might be on a pro-rata basis for the first month), you will see an activation fee of AED 200 and a deposit fee of AED 200.

Note: if you are opt-in for auto-payment using your credit card, you don’t have to pay the AED 200 home deposit. Also note, once you cancel the auto payment, you will be asked to pay the full amount of the deposit.

Cancelation Fee:

Starter and Basic:

• In the first 12 months: AED 500.
• In the last 12 months: AED 250.

AED 10 is added for each remaining month in the contract.

Advanced and Ultimate:

• In the first 12 months: AED 500.
• In the last 12 months: AED 250.

AED 25 is added for each remaining month in the contract.

General: Canceling net subscription:

To cancel your net subscription, you ought to either downgrade your package to merely a phone line or cancel it altogether. To do this, decision or visit the service center of whoever provides your net (du or Etisalat). You ought to pay a downgrade fee of Dhs.100 if you cancel du net before your 12-month contract expires. Etisalat needs a one-month’ notice to cancel, otherwise, you ought to obtain a month although you don’t use it.