Call tariffs (part of a home services package)
Time / Calls | National | Mobile |
All-day | Free | 0.38 AED/min (Inclusive of 5% VAT) |
International | 9 am – 9 pm | 9pm-9am |
Sat – Thu | 1.89 AED/min* (Inclusive of 5% VAT) | As low as 1 fils/second |
Friday | 0.95 AED/min (Inclusive of 5% VAT) |
*After the first 5 minutes, the call rate will be 0.95 AED/min (Inclusive of 5% VAT).
Landline | Monthly fee AED 15 |
National calls | Free |
Mobile calls (national) | 0.32 AED/min (Inclusive of 5% VAT) |
Calls to non-geographical numbers such as 400, 500, 600 and shortcodes | 0.16 AED/min (Inclusive of 5% VAT) |
Directory assistance 199 | 1.05 AED/min (Inclusive of 5% VAT) / call |
Speeds shown are the maximum available. The actual speed will vary based on location, network technology, time of day and home network setup.
Broadband(standalone) | ||||
Download speed (up to) | 8 Mbps | 16 Mbps | 24 Mbps | 100 Mbps |
Upload speed (Standard) | 512 Kbps | 1 Mbps | 1 Mbps | – |
Monthly fee | AED 449 | AED 549 | AED 749 | – |
Upload speed (Premium) | 2 Mbps | 4 Mbps | 6 Mbps | 10 Mbps |
Monthly fee | AED 499 | AED 609 | AED 829 | AED 1599 |
TV Packages | First subscription*(AED/month) | Additional subscription (AED/month) |
du packages | ||
du TV+ basic package | Included | Included |
On-Demand Club | 30** | 30 |
On request channels: Servus TV, DW German, TV3 Russia | – | – |
*The first decoder is installed for free with the du home package.
**Included in the du home for every new subscription.
Genres | Hollywood / Bollywood / Arabic |
Top Titles Price (regular/HD) | AED 15/19/30 |
du TV+ | A secondary du TV+ decoder | A secondary du TV decoder | |
Monthly charge | AED 85 | AED 55 | AED 30 |
One-time installation fees | AED |
Initial installation | 200 |
Activating additional sockets* | 100 |
Adding new services | 0 |
Relocation fee | 100 |
Reconnection fee | 50 |
Technician visit (except for fault) | 100 |
Change of landline number | 100 |
Call barring | 50 activation fee + 20 / month |
Additional basic telephone | 55 |
HDMI cable | 30 |
Additional TV remote | 50 |
Static IP | 10 / month |
Additional AV cable | 50 |
Additional / Not returned du TV remote | 50 |
du TV+ decoder replacement charge (in case of damage) | 700 |
du TV decoder replacement charge (in case of damage) | 500 |
Decoder downgrade | 100 |
Voice features | One Time charge | Monthly fee |
Call barring incoming/outgoing | AED 50 | AED 20 |
Voice mail | ||
Call Forward | ||
CID caller line ID | ||
Call waiting | ||
3 Party call conferencing |
Deposits | AED |
Home services deposit (waived if you register your credit card for auto-debit) | 200 |
du TV decoder deposit | 150 |
Du Home Plans has a 24-month commitment and du home light a 12-month commitment. During that period an early exit fee will apply equal to an administration fee plus the outstanding cost of any benefit (device or discount) provided to you prorated for the remaining contract duration.
Other cancellation and downgrade fees | AED |
Broadband downgrade | 100 |
du TV decoder downgrade | 100 |
Standalone TV, broadband or landline cancellation* (within 3 months) | 100 |
Pay-TV package downgrade (within 3 months) | 100 |
Pay-TV package cancellation (within 3 months) | 100 |
Automated page speed optimizations for fast site performance